Frequently Asked Questions
Everything you need to know about our premium audio gear.
Does Hidizs offer international shipping?
Yes, we ship our high-fidelity audio products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is the warranty period for Hidizs products?
All Hidizs hardware, including digital audio players and monitors, comes with a standard 12-month limited warranty covering manufacturing defects.
Which payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.
Are Hidizs earphones compatible with all devices?
Our earphones use standard 3.5mm or 4.4mm balanced connections. For devices without a headphone jack, we recommend using our Hidizs portable DAC/Amps for the best audio quality.